Help & Support

Report an Issue

Experiencing a technical problem, payment issue, profile concern or another difficulty while using INAIVOM? Submit the details below so our support team can review the issue.

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Submit a Report

Tell Us What Went Wrong

Provide accurate details to help us understand and investigate the issue.

01

Your Information

Tell us how we can identify your account and contact you.

02

Issue Details

Select the closest category and explain the problem.

Maximum 200 characters.
0 / 3000
03

Supporting Evidence

Attach a screenshot or document if it helps explain the issue.

Please avoid submitting the same issue repeatedly while an existing report is under review.

Common Issues

What Can You Report?

Use this page for problems relating to your INAIVOM account or platform experience.

Account Issues

Login, account access, profile settings or account-related technical problems.

Payment Issues

Failed, pending, duplicate or incorrectly reflected payment transactions.

Verification Issues

Problems relating to verification orders, documents or verification status.

Technical Issues

Broken pages, unexpected errors or platform functionality not working as expected.

Member Safety

Reporting Another Member?

If your concern involves suspicious behaviour, impersonation, harassment, fraud, inappropriate content or another member's conduct, use the applicable member reporting feature where available or contact INAIVOM support.

Contact Support