Frequently Asked Questions

Use the registration option on INAIVOM and provide the required account and profile information. You may also need to verify your email or other details before accessing all available features.

Use the Forgot Password option on the login page. Enter your registered email address and follow the password reset instructions provided to you.

Email verification helps confirm that the email address belongs to you and supports account security, important notifications and password recovery.

Editable information can be updated through the relevant profile or account settings. Certain verified, restricted or security-sensitive details may require additional validation before they can be changed.

Complete the available sections of your profile, including personal, education, career, family, lifestyle and partner preference information where applicable. Adding accurate information helps other members understand your profile better.

Where the photo gallery feature is available, you can upload permitted photos subject to INAIVOM's file, content and moderation requirements.

Partner preferences can be used to indicate the characteristics that are important to you. Available criteria may include age, location, education, occupation and other matrimonial preferences supported by the platform.

If horoscope functionality is available for your profile, you can add the requested horoscope-related information. Such information is provided for matrimonial reference and does not guarantee compatibility or marriage outcomes.

Recommendations may use profile information, partner preferences, search criteria and other supported matching factors. Recommendations are intended to assist discovery and do not guarantee matrimonial compatibility.

Favourites allow you to save profiles you are interested in. Shortlists can be used to keep a more focused set of profiles that you may want to review or consider further.

Yes, where the blocking feature is available. Blocking can help restrict unwanted interaction. Serious safety concerns, suspicious behaviour or policy violations should also be reported to INAIVOM.

No. Recommendations and compatibility indicators are discovery tools only. Members and families should communicate, independently verify important information and make their own matrimonial decisions.

INAIVOM may offer membership plans with different features, limits, validity periods or benefits. Current plan details and applicable pricing should be reviewed on the membership or pricing page before purchase.

A successfully purchased membership should become active after the payment and membership transaction are successfully processed by the platform. Check your membership history or account dashboard for the current status.

Plans, pricing, features and promotional offers may change from time to time. The details displayed during purchase should be reviewed before completing payment.

Verification may involve checking specific information or documents according to the verification service selected. The exact scope depends on the service being performed.

No. A verification status or badge only relates to the information or checks included within the applicable verification scope. It is not a guarantee of character, compatibility, future behaviour or matrimonial suitability.

Where tracking is available, use the verification status or tracking section with the relevant order information to review the current status.

Online payments may be processed through the payment gateway integrated with INAIVOM. Available payment methods are displayed during checkout.

Check whether the transaction was successfully debited and review your INAIVOM payment history. Avoid repeatedly submitting payment if the transaction status is still pending. Contact support if assistance is required.

Where an invoice is available, it can be accessed through the applicable payment or billing history section associated with your account.

Refund eligibility depends on the applicable service, transaction circumstances and INAIVOM Refund Policy. Review the Refund Policy for the applicable conditions.

Use a strong and unique password, protect access to your registered email, avoid sharing login credentials and sign out from shared devices. Never share your password, OTP, payment PIN or other authentication credentials.

Avoid sharing additional personal or financial information. Use the available report or block functionality and provide relevant details to INAIVOM support for review.

Exercise extreme caution with any request for money, loans, investments, gifts or financial assistance. Do not transfer money merely because someone contacted you through a matrimonial platform.

Review the INAIVOM Privacy Policy for information about how personal information is collected, used, protected and otherwise handled.