Refund & Cancellation Policy

Overview

INAIVOM provides matrimonial membership plans, verification services and other features that may require payment.

This Refund & Cancellation Policy describes the general circumstances under which a refund request may be considered.

A payment does not automatically qualify for a refund. Each request may be reviewed based on the service purchased, payment status, service usage, transaction records and other relevant circumstances.

Membership Purchases

INAIVOM membership plans may provide access to premium matrimonial features for a specified validity period and according to the benefits and limits associated with the selected plan.

Users are responsible for reviewing the selected membership plan before payment.

Once a membership has been successfully activated and the applicable paid features have been made available, cancellation or refund eligibility may be limited except where a refund is required by applicable law or approved by INAIVOM after review.

Verification Services

Verification services may involve operational processing, document review, third-party services or other work after an order is placed.

A refund request relating to a verification service may depend on whether processing has already started, whether external costs have been incurred and whether the service has been completed.

Once a verification request has been substantially processed or completed, the applicable charge may be non-refundable unless otherwise required by law.

Circumstances That May Be Eligible

Subject to review and applicable law, a refund may be considered in circumstances such as:

The examples above do not guarantee approval. INAIVOM may review relevant transaction and service records before deciding a refund request.

Generally Non-Refundable Situations

Subject to applicable law, refund requests may generally not be approved solely for reasons such as:

• A user did not receive the number of profile responses expected.
• A user did not find a suitable matrimonial match.
• Another member declined or did not respond to communication.
• The user changed their mind after purchasing and using a service.
• The membership validity period was not fully utilised by the user.
• Paid membership features were already activated and materially used.
• A verification service was already processed or completed.
• A verification result was different from the result expected by the user.
• The user failed to provide information or documents required to complete a requested service.
• Access was restricted because of conduct that violated applicable INAIVOM terms or policies.

Duplicate Payments

If the same transaction or order appears to have been charged more than once, contact INAIVOM support with the relevant payment details.

We may request information such as:

• Registered account information
• Order or invoice number
• Transaction reference
• Payment date
• Amount charged
• Relevant payment evidence

Once a duplicate payment is confirmed, the excess eligible payment may be refunded through the applicable payment process.

Failed or Pending Transactions

A transaction may occasionally appear unsuccessful or pending while an amount is temporarily debited or blocked by the bank, payment network or payment provider.

Where INAIVOM has not successfully received the payment, reversal of the amount may be handled by the relevant bank or payment provider according to their processing timelines.

If the transaction remains unresolved, users may contact INAIVOM support and their bank or payment provider with the relevant transaction reference.

Cancellation

Where cancellation functionality is available, a cancellation request may be considered according to the status and nature of the purchased service.

Cancelling or deleting an INAIVOM account does not automatically cancel, reverse or refund a completed payment.

Users seeking a refund for an eligible transaction must submit a separate refund request through the available support process.

How to Request a Refund

If you believe a payment qualifies for review, contact INAIVOM through the available support or contact channel.

Refund Processing

If a refund request is approved, the refund will ordinarily be initiated through an available payment method or appropriate payment channel.

After a refund is initiated, the time required for the amount to appear in the user's account may depend on the bank, card network, UPI provider, payment gateway or other financial institution involved.

INAIVOM cannot control external banking or payment-network settlement timelines after an approved refund has been successfully initiated.

Payment Gateway & Financial Institutions

INAIVOM may use third-party payment gateways and financial service providers to process payments and refunds.

Transactions may therefore also be subject to the operational procedures, settlement timelines, security checks and other requirements of the relevant provider.

Users should never disclose passwords, PINs, CVVs, OTPs or other confidential authentication credentials to anyone claiming to process a refund on behalf of INAIVOM.

Account Suspension or Termination

INAIVOM may restrict, suspend or terminate accounts in accordance with its Terms & Conditions and applicable policies.

Subject to applicable law, a user may not automatically be entitled to a refund merely because access has been restricted or terminated following a violation of platform terms, fraudulent activity, misuse, impersonation, harassment, security concerns or other prohibited conduct.

Any refund entitlement that cannot legally be excluded will remain unaffected.

Changes to This Policy

INAIVOM may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment processes, legal requirements or business practices.

The revised policy and applicable last-updated date may be published on this page.

Users are encouraged to review the current policy before completing a purchase.

Contact Us

For questions regarding a payment, cancellation or refund request, contact INAIVOM through the available support channel.